Privacy Policy
At r7777, protecting your personal information is our top priority. This policy explains in detail how we collect, use, and safeguard your data.
Table of Contents
Introduction and Scope
r7777 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the r7777 website, mobile application, and all associated services. By using our services, you agree to the terms set out in this Policy.
We believe that transparency about data is the foundation of a trustworthy service. The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, and how it is managed. This Policy should be read together with our Terms and Conditions, which set out the general rules for using our services.
This Policy has been prepared in accordance with applicable laws and regulations in Bangladesh. r7777 services are intended solely for individuals aged 21 and above. We do not knowingly collect data from anyone under the age of 21.
Data Collection
r7777 collects user data in two main ways: information you provide directly, and information collected automatically through your use of the service.
2.1 Information You Provide Directly
We store information you provide during account registration, identity verification, transaction processing, and when contacting customer support. This includes:
- Full name, date of birth, and national ID details (for age verification)
- Email address and mobile number
- Residential address
- Payment information — bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored; only a masked reference is kept)
- Communications you send via customer support chat or email
2.2 Automatically Collected Information
When you use the r7777 platform, certain information is collected automatically for technical reasons:
- Device type, operating system, and browser version
- IP address and approximate location
- Time spent on the platform, pages visited, and click patterns
- Gaming activity — bet amounts, win/loss history, and session duration
- Data collected via cookies and similar tracking technologies (see Section 6 for details)
Important: We never store your full payment PIN, password, or OTP. Never share this information with us, and none of our representatives will ever ask you for it.
Purpose of Data Use
r7777 uses collected data for the specific purposes listed below. The legal basis for each use is noted separately:
3.1 Account and Identity Management
Data is used to complete registration, keep accounts secure, and prevent access by anyone under 21 through age verification. This is an essential part of delivering the service.
3.2 Financial Transaction Processing
Payment information is used to process deposits and withdrawals, detect fraud, and maintain transaction records. This is necessary to ensure secure transactions via bKash, Nagad, Rocket, and Upay.
3.3 Service Improvement and Personalisation
By analysing usage patterns, we improve platform performance and try to show you games or offers relevant to your preferences.
3.4 Customer Support
When you contact us via live chat or email for assistance, we use your account history and issue details to provide an accurate resolution.
3.5 Responsible Gaming Monitoring
In line with our responsible gaming guidelines, user gaming behaviour is monitored to identify early signs of problem gambling and provide support. This is an important step taken for user wellbeing.
3.6 Communications and Promotions
We use your email or mobile number to notify you about account-related updates, transaction confirmations, and relevant offers. You may request to stop receiving promotional communications at any time.
Data Storage and Security
r7777 follows industry-standard technology and processes to protect your data. Security is central to our service.
4.1 Technical Security Measures
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Sensitive data — such as payment details — is stored in encrypted form on our servers
- Two-factor authentication to prevent unauthorised access to accounts
- Regular security audits and system updates
- Automated monitoring to detect unusual activity
4.2 Data Retention Period
We retain data for as long as your account is active and for as long as required to meet applicable legal obligations after closure. Financial transaction records are generally kept for a longer period. Data that is no longer needed for its intended purpose is securely deleted.
4.3 Administrative Security
Within r7777, only authorised staff have access to user data, and only when necessary to provide the service. All staff are bound by strict confidentiality agreements.
In the event of a security breach: If a data breach occurs that is likely to affect your rights, we will notify you as quickly as possible and take the necessary steps.
Sharing Data with Third Parties
r7777 never sells your personal data or transfers it to third parties for commercial purposes. However, data may be shared in specific situations required to operate the service:
5.1 Payment Processors
The information needed to complete transactions via bKash, Nagad, Rocket, and Upay is securely shared with the relevant payment service providers. These organisations operate under their own privacy policies.
5.2 Game Software Providers
Technical data is exchanged with software providers including Pragmatic Play, Evolution, JILI, and PG Soft to operate games on the platform. Only the information strictly necessary for running the service is shared.
5.3 Legal Obligations
Data may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we will try to inform you to the extent permitted by law.
5.4 Business Restructuring
In the event of a merger, acquisition, or transfer of assets, user data may pass to the new entity. We will notify you in advance in such situations, and this Privacy Policy will continue to apply.
Cookie Policy
Cookies are small text files stored in your browser. r7777 uses cookies to improve service quality and personalise the user experience.
6.1 Essential Cookies
These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the platform. Without them, the service will not work properly.
6.2 Functional Cookies
These cookies are used to remember your language preferences, game settings, and customisations. They make your next visit more convenient.
6.3 Analytics Cookies
Analytics cookies are used to understand which sections of the platform are used most and where technical issues occur. This information helps improve service quality.
6.4 Cookie Control
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies will prevent you from using some important features of the platform.
Your Rights
As an r7777 user, you have several rights over your own data. We respect these rights and are committed to ensuring you can exercise them.
7.1 Right to Access Your Data
You may request to know what information r7777 holds about you. Contact our support team and we will provide you with a summary of your data within a specified timeframe.
7.2 Right to Correct Your Data
If any information in your account is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.
7.3 Right to Delete Your Data
You may request to close your account and have your personal data deleted. However, some data may need to be retained for a set period due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to promotional communications or certain types of data processing. Upon receiving such a request, we will take appropriate action.
7.5 Right to Data Portability
You may request a copy of your data in a commonly used structured format. This gives you greater control over your own data.
How to Exercise Your Rights: To exercise any of the rights above, contact us via our 24/7 live chat support or by email. We generally respond to requests within 30 business days. Processing will begin after your identity has been verified.
Children's Privacy
All r7777 services are strictly for individuals aged 21 and above. We do not knowingly collect, store, or use data from anyone under the age of 21.
Age verification is required during the registration process. If data from a person under 21 enters our system for any reason and this is brought to our attention, we will immediately close that account and delete the associated data.
If a parent or guardian believes their child under 21 has registered on r7777, please contact our support team immediately.
Policy Changes
r7777 may review and update this Privacy Policy from time to time. The Policy may be revised if the scope of our services expands, technology changes, or new legal requirements arise.
9.1 Notice of Changes
For significant changes, we will send a notification to your registered email or mobile number and display a clear notice on the platform. For minor changes, the "Last Updated" date at the top of the page will be updated.
9.2 Continued Use After Changes
If you continue using the service after being notified of a policy change, this will be considered your acceptance of the updated policy. If you do not agree to the new policy, you may close your account and request deletion of your data.
9.3 Previous Versions
If you need to access a previous version of the Privacy Policy, please contact our support team. We can provide archived versions.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data-related rights, please get in touch with us. You can find more about us on our About Us page.
r7777 privacy contact details:
- Email: [email protected]
- Live Chat: 24/7 — support available in both Bangla and English
- Response Time: Generally within 30 business days, though for urgent matters you can get faster assistance via live chat
For any questions about our privacy policy, as well as general service inquiries, you can also visit our FAQ section, where answers to frequently asked questions are compiled.
Please note: This privacy policy has been prepared in Bengali and that is the authoritative version. In case of any dispute or ambiguity, this Bengali version will take precedence. r7777 always respects your privacy and we are committed to protecting your information.